Review meeting held after a voluntary inspection patrol

AGC Ceramics is conducting activities to “incorporate the concept of CS into each employee's daily work processes” under its management policy of “business operation from the viewpoint of customers and based on fact findings.”
At its plants, employees in charge of equipment maintenance have been striving to reduce the annual number of serious occupational accidents to zero, in response to a request of highest priority from the manufacturing staff (their internal “customers”), by such measures as clarifying their individual responsibilities and promoting voluntary inspection patrols. As a result, they have successfully reduced the number of serious accidents to zero since fiscal 2006 to 2008, which has greatly contributed to the stable operation of the plants.
In addition, employees engaged in manufacturing and those in charge of equipment maintenance were able to promote mutual communication through the aforementioned activities, and the manufacturing staff deepened their equipment-related knowledge and skills. The activities thus help promote the revitalization of the entire organization.
Under the AGC Group's CS Award system, AGC Ceramics has received a CS Award for two consecutive years, in recognition of its proactive CS activities.

Members of Hanwook Techno Glass incorporating the concept of CS in their daily work

Hanwook Techno Glass (HTG), which manufactures glass substrates for flat panel displays, has been participating in the CS seminars and dialogues held by Asahi Glass and conducting activities to “incorporate the concept of CS into each employee's daily work processes” to further expand its business. As a result, HTG has improved the quality of its business operations and its technological capabilities and forged new cooperative relationships with customers. Moreover, it has received commendations from a customer in recognition of improvements in services offered in terms of quality, cost, delivery, and safety. HTG will continue to pursue CS for its further growth.

AGC Engineering Co., Ltd., which is engaged in the manufacture and installation of machines and equipment in a range of fields, as well as in the construction and maintenance of plants, has been implementing management reforms in the course of the various mergers and business restructurings that have taken place since its establishment in 1959. As a result, the company has accumulated a variety of tools that can be used to enhance its business performance. The company, however, thought it necessary to devise a common tool that could be used across the company, in order to achieve its medium-term corporate vision of becoming an “environmaintenance company,” which contributes to customers and society at large. Accordingly, it developed its Generic Management System (GMS) and has been operating it since 2005. GMS is composed of four different management systems, namely a quality management system, an environmental management system, an occupational health and safety management system, and an information security management system. Using the process approach, the company describes all its work procedures in flow charts, thereby helping employees execute the PDCA cycle more easily. In addition, the company has been reforming its GMS from 2008, with the aim of further developing the GMS as a management tool.